Service Policy of Atozgoods s.r.o.

Complaints policy

What should you do if you receive damaged goods, incorrect items, or missing quantities compared to the invoice?

Please make a complaint if
1. The goods you received are damaged or deformed.
2. The goods you received do not match your order.
3. The quantity of goods you received is incorrect or does not match the invoice.

2. What should you do if you encounter any of the above situations?

Step 1: Report immediately upon receiving the goods

- If the goods are delivered by our driver, please report the issue immediately to our driver.

Step 2: Contact us by phone within 14 working days from the date of receiving the goods.

Step 3: Take photos of the damaged goods, incorrect quantities, or any other issues and send them to the above phone number.

We will contact you to find a mutually agreed solution using the following options:

1) Exchange for other goods of equivalent value

2) Deduct the amount from the next order (we will send you a confirmation message about the amount to be deducted for your next purchase).

3) Refund in cash or by bank transfer.

3. Return policy conditions

The returned goods must be unused and in the same condition as when you received them.
Please do not attach price labels when returning the goods.

Shipping costs

Convenient transportation options for you:

For orders under 5,000 CZK: a fixed shipping fee of 200 CZK per package applies. (Valid throughout the Czech Republic.)
For orders under 5,000 CZK: a fixed shipping fee of 300 CZK for 2 packages applies. (Valid throughout the Czech Republic.)
For orders over 10,000 CZK, we offer FREE shipping!

!!! Not applicable for special orders (custom orders).

1) Plastic grave candles, cup candles, and glass candles
2) Plastic products, plastic food containers, and plastic trash bins
For orders over 25,000 CZK: Free nationwide delivery within the Czech Republic! (We will contact you to arrange the delivery date. The delivery schedule is organized by our company.)

!!!! Not applicable to special/custom orders.

1) Plastic grave candles, cup candles, and glass candles
2) Plastic products, plastic food containers, and plastic trash bins
Customers can also place orders online via our website and choose in-store pickup at Sapa, or request delivery via carriers such as PPL, DPD, or Balíkovna according to their shipping rates.

We look forward to serving you!

Atozgoods s.r.o